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Travelers, diners and hotel guests may not consider how changes in the hospitality industry labor force affect them. At Oregon State University – Cascades upcoming Science Pub on Tuesday, May 16, OSU-Cascades Executive-in-Residence Todd Montgomery will present “Labor Shortage in the Hospitality Industry is at a Tipping Point,” an exploration of how a changing hospitality workforce may impact the cost and customer service of future guest experiences nationwide.
Montgomery led a national study of hotel, resort and other hospitality industry employees, including employees in Central Oregon businesses. The study findings have surprising implications for the hospitality industry nationwide. The project was conducted by the OSU-Cascades hospitality management program’s new research arm.
Montgomery is the lead of OSU-Cascades’ hospitality management degree program. He brings nearly 25 years of pricing and revenue management experience to the classroom. His work has focused in the hotel industry, and included pricing experience in travel sectors including airline, cruise, rental car, restaurants, gaming and condominiums. He began his career Hyatt Hotels and also worked at Starwood Hotels as corporate director of revenue management for Asia/Pacific. In 2006, he joined PROS Pricing, one of the world’s largest pricing and analytics software companies, as director of Asia/Pacific. There, he led the design and implementation for several multimillion-dollar revenue management initiatives. He joined OSU-Cascades in 2012.
Montgomery received a bachelor’s degree in hospitality management from the University of Nevada, Las Vegas and a MBA from the University of Sydney, Australia Graduate School of Management. Montgomery was recently named the OSU-Cascades Robin and Curt Baney Endowed Faculty Scholar.
OSU-Cascades Science Pubs engage community members in the work underway by Oregon State researchers and scholars from both the Corvallis and Bend campuses. Since 2009, OSU-Cascades has hosted about 50 Science Pubs on topics ranging from fermentation science to forest fires to autism.
Science Pubs take place from 5:30 p.m. to 7:30 p.m. Networking and food and beverage service begin at 5:30 p.m., and the presentation begins at 6:30 p.m. Science Pubs are free to community members, but reservations are required. Space is limited to 100 guests.
Register by 5:00pm the day prior to each Science Pub at http://www.osucascades.edu/sciencepubs.
About OSU-Cascades: Oregon State University’s campus in Bend, Ore. features outstanding faculty in degree programs that reflect Central Oregon’s vibrant economy and abundant natural resources. Nearly 20 undergraduate majors, 30 minors and options, and four graduate programs include computer science, energy systems engineering, kinesiology, hospitality management, and tourism and outdoor leadership. OSU-Cascades expanded to a four-year university in fall 2015; its new campus opened in fall 2016.