Visit with a health care provider virtually or via phone.

What is a telehealth appointment?

Telehealth is the delivery of health care services through live videoconferencing or by phone. Telehealth allows you to see and speak with a clinician or health care service provider from home or your residence hall room. Benefits include:

  • Convenience and expedience.
  • Avoiding exposure to infectious diseases in a clinical setting.
  • Ability to meet with a clinician and determine if an in-person visit is necessary or advisable.
What services does telehealth offer?
  • Primary care general visits.
  • Certified alcohol and drug counseling.
  • Psychiatric visits.
  • Physical therapy visits (may require camera).
How is telehealth different from a regular in-person visit?

A telehealth appointment is similar to a regular visit. The telehealth system uses a secure, HIPAA-compliant implementation of Zoom which you can access via computer or phone. You’ll interact with your doctor as if you are having an in-person conversation, and should be able to see and hear your clinician clearly. The differences are:

  • Your vitals will not be taken.
  • The clinician will not be able to conduct a hands-on physical exam.
  • The clinician will determine whether or not the condition being evaluated and/or treated is appropriate for a telehealth encounter.
How is my privacy protected?

Your privacy is important to us.

  • Your appointment takes place in real-time and is not recorded.
  • The equipment is on a secured network and meets privacy and security standards [CC asking Hannah what standard]

As a patient, you can protect your own privacy by:

How Telehealth Appointments Work
  • Call 541-737-9355 to schedule an appointment.
  • Go to the Patient Portal at https://myhealth.oregonstate.edu
  • Login with your ONID username and password, and authenticate using Duo.
  • On the left side of the screen click “Appointments.”
  • Any past and future appointments will be displayed.
  • Look for “Check In” or “Join Now” to connect to your appointment via Zoom.
  • Before you connect to your appointment, test your audio by following on-screen directions. For best experience, use a computer to access your appointment.
  • Once you are checked in and if your clinician has not yet started the appointment, your screen will display: “Waiting for Meeting to Start”
  • When the provider starts the meeting, you will automatically join to your appointment.